Case Study of Servqual precedent in Airtel (IndiaIn a eccentric reference study Kumar , S (2009 ) cites Bhartel India (Airtel ) as one of the largest colloquy networks in India with over 92 million subscribers as of 2009 . Kumar 2009 states that the bon ton has make well in the face of stiff emulation in the flooded market . It offers a myriad of moderate including mend line serve , mobile serve broadband operates and has even ventured into digital television operate .Bhartel India deals with commodious and petty distance communication services , and with a nationally fiber optic backbone , it has been able to extend its services to individuals and enterprises entirely over India Kumar , S (2009 ) asserts that Bharti is a heavily contradictory investing group with a number of ancillaries across the republic . In addition , its tactical objective is to improve and call down the crop of its operations , by establishing itself as leading service provider , through basic node kick services .
receipts quality is the main strategy for Airtel , with superior customer care practices emphasized on its employeesThe case study conduct to the terminus that Airtel was the best service provider in hurt of firmness problems as shown by the Servqual method One of the generic characteristics of the Servqual model is reliability which leans on the ability to perform functions consistently and just now . The case study shows that Air tel was very steady-going in the reactivit! y to calls and knowledge level of the workers being rated exceedingly . The internet services were also voted as...If you want to get a full essay, invest it on our website:
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